Power, Utilities & Connectivity

This is the most commonly confused thing about outages here. The City of Menasha is served by its own municipal utility, not by We Energies. Reporting a Menasha outage to We Energies will not get your power restored, and calling the wrong utility during a disaster wastes time you may not have.

Report a power outage, partial power, flickering lights or a downed line: (920) 967-5190

Water emergency — main break, loss of pressure, or water quality: (920) 967-3450

Menasha Utilities also runs the city water system, so the boil water advisory is theirs. Call the water number above if you are unsure whether the advisory still applies to your address.

Main office: (920) 967-3400, Monday to Friday 7:30 a.m. to 4:00 p.m. Outside those hours use the outage or water emergency lines above, which are monitored around the clock.

Other useful numbers: electric meter exchange (920) 967-3423, and tree trimming or a street light out (920) 967-3400.

Village of Fox Crossing and Town of Menasha addresses are a different matter — check a recent bill to confirm who serves you, as the boundary is not obvious from the address alone.

Outages peaked above 126,000 We Energies customers on July 27. As of that evening roughly 97,000 were still out across about 720 separate outages.

Hardest hit by county: Kenosha (31,015), Milwaukee (22,345), Outagamie (20,204), Winnebago (9,838), Calumet (4,721).

By municipality: Appleton 22,670 — roughly 30% of the city — and Neenah 5,883. A further 2,388 were reported under the Menasha name; note that We Energies does not serve the City of Menasha itself, so those are surrounding-area customers.

If your address is in the City of Menasha, call Menasha Utilities at (920) 967-5190 instead — the city has its own municipal electric utility, and We Energies cannot restore your power. Check a recent bill if you are unsure who serves you.

Report your own outage. Crews route work from reported outages, and a house on a repaired line can stay dark for days because nobody reported it individually.

To report a downed line or gas odor, call the emergency line immediately rather than using the app.

Open 8:00 a.m. – 9:00 p.m. Come to door 15.

Items available:

• Non-perishable food
• Water
• Clothing and hygiene supplies
• Diapers and wipes
• Cleaning supplies

Open until 8:00 p.m. daily. Use the Washington Street entrance.

Items available for pickup:

• Water
• Non-perishable food
• Basic supplies
• Cellcom charging station

A portable toilet is now on site here as well.

Parts of the Fox Valley are served by Wisconsin Public Service instead of We Energies. If you are unsure which utility serves you, check a recent bill.

WPS reported several hundred additional customers out in Winnebago County following the storm.

Kaukauna Utilities is a third municipal electric provider in the region, alongside Menasha Utilities, We Energies and Wisconsin Public Service.

Outagamie County lists it among the providers residents should check for outage updates. If you are unsure who serves your address, check a recent bill — the boundaries are not obvious.