Boil water advisory — Fox Crossing water utility customers Menasha · Fox Crossing · Appleton
Do not drink tap water without boiling it first if you are served by the Village of Fox Crossing water utility — this is narrower than "all of Menasha and Fox Crossing." Check the interactive map or your water bill if unsure.
This affects specific customers, not entire cities: the Village of Fox Crossing east of the Fox River; City of Menasha residents served by the Fox Crossing water utility; City of Appleton residents served by the Fox Crossing water utility; and Village of Harrison residents served by the Fox Crossing water utility.
Bring water to a rolling boil for one full minute, then let it cool. Store it covered in a clean container.
Bottled water is safe and needs no treatment.
Boil or use bottled water for: drinking, ice, brushing teeth, washing produce, cooking, baby formula, and pet water.
Tap water is fine for showering, bathing (avoid swallowing), handwashing with soap, and laundry.
Please use less water overall — the affected system is drawing from Neenah's while local plants are down.
Keep boiling until officials announce the advisory is lifted publicly. No one will call you or hang a notice on your door.
Full guidance · Winnebago County Executive / City of Menasha briefing · updated Jul 30, 8:30 AM
10 p.m. to 5 a.m. curfew in Menasha & Fox Crossing Menasha · Fox Crossing
Stay off the streets overnight. Streetlights are out and downed lines, gas leaks and debris make being outside after dark genuinely dangerous.
Be indoors between 10 p.m. and 5 a.m. unless you have an emergency.
If you must go out for a medical emergency, call 911 first — do not simply drive into a dark damage zone.
Do not walk or drive through damaged blocks after dark. Streetlights are out and downed conductors are invisible at night.
The curfew also gives utility and rescue crews room to work without traffic.
If you are displaced and have nowhere to be by 10 p.m., go to the shelter at Christ the Rock Community Church, W6254 US-10.
Full guidance · Winnebago County Executive Gordon Hintz / Menasha Mayor Austin Hammond · updated Jul 27, 7:30 PM
Treat every downed wire as live All communities
Assume any fallen line is energized, even if it is not sparking, humming or moving.
Stay at least 35 feet away and keep children and pets back.
Never drive over a downed line, and never try to move one with a stick, rope or anything else.
If a line falls on your car while you are inside, stay in the car and call 911. Only get out if it catches fire — and if you must, jump clear with both feet together, never touching car and ground at once, then shuffle away.
Treat every intersection with a dark traffic signal as a four-way stop.
Report downed lines to We Energies at 800-662-4797, or 911 if someone is in immediate danger.
Full guidance · Grand Chute Police Department · updated Jul 27, 4:00 PM
Burn ban in effect — Neenah, Menasha & Fox Crossing Neenah · Menasha · Fox Crossing
No outdoor burning, including debris and brush, in these three communities until officials lift the ban.
Do not burn storm debris, brush or yard waste outdoors in Neenah, Menasha or the Village of Fox Crossing.
This applies even to small or contained fires — the ban does not distinguish by size.
Take debris to a municipal drop-off site or curbside pickup instead — see the Cleanup & Debris Removal section for your community's process.
The ban will be lifted publicly when conditions allow; no personal notice will be sent.
Full guidance · Winnebago County Office of Emergency Management · updated Jul 30, 8:25 AM
Immediate need
Immediate Help & Essentials
Free crews for tree and debris removal, roof tarping and muck-outs, free clothing and supplies, and wellness checks on neighbors who have not been heard from.
11 places to go or call ·11 open now·4 you can call·4 things to know ·
Places to go & people to call
Crisis Cleanup — free volunteer help with trees and debris
Open
One call puts your address in front of volunteer relief organizations doing free cleanup. No cost, ever.
Crisis Cleanup is the shared hotline that faith-based and voluntary disaster organizations use to coordinate after storms. You call once, describe what you need, and your address goes onto a map that participating relief groups work from.
They can often help with: cutting and removing fallen trees, tarping a damaged roof, removing debris, and hauling out wet or destroyed contents.
This is completely free. Volunteers are not paid and will never ask you for money. Anyone who quotes you a price is not with Crisis Cleanup.
Two honest caveats: help is not guaranteed and depends on how many volunteer teams reach the area, and it can take days. Call as early as you can. Keep working your insurance claim in parallel — do not wait on volunteers.
Volunteer Reception Center & Donation Drop-off — old UW Fox campus
Open
Reopens today 8 a.m.–5 p.m. at 1478 Midway Rd, Menasha. Donation needs have changed — check the new list before you bring items. Hmong and Spanish interpreters on site.
The Volunteer Reception Center and Donation Drop-off Site is at the old UW Fox campus, 1478 Midway Road, Menasha, reopening today, Thursday July 30, 8:00 a.m. – 5:00 p.m.
Volunteer update: the response has been extraordinary — over 300 volunteers are already serving in the field, and as of last evening they no longer needed additional volunteers on-site for that shift. If you are on the stand-by list and have not had a follow-up email, come anyway — they are still working through the overwhelming number of sign-ups.
Hmong and Spanish interpreters are available on site, along with trained emotional support volunteers.
Where to enter and park
Volunteers: park in Lot 2 or Lot 3, and use the volunteer entrance on the north side of the main building.
Individual donations and small vehicles: use the campus main entrance off Midway Road, then follow signs to the Donation Drop/Shop near Lot 1.
Large trucks and bulk donations: enter via University Avenue — the road along the west side of the campus, marked University Drive on the map — to the Large/Bulk Donation Drop by Lot 2.
If you are volunteering
Do not go to affected areas unless directed by Emergency Management, Volunteer Fox Cities, or another official response group.
You must check in, sign a liability waiver, and get a safety briefing before being deployed.
Wear closed-toe sturdy footwear and clothing suited to the weather, and bring sunscreen and a valid driver's license or photo ID.
Under 18s may volunteer only with a parent or guardian present, who completes the waiver on their behalf.
Meals, snacks, drinks, restrooms and portapotties are on site.
Donation needs have changed — due to limited storage, only these items are being accepted starting 8 a.m. today:
Pasta and sauce, single-serve cereal, ramen, Boost nutritional drinks
9-volt batteries
Please do NOT donate: alcohol, expired food, perishable food, water (there is currently an adequate supply), or clothing. Donation needs may keep changing — check back here or Volunteer Fox Cities' own channels before a special trip.
For clothing, the Community Clothes Closet on Midway Road accepts donations Monday–Friday 9 a.m.–1 p.m., and Gunderson Cleaners accepts them at any Fox Valley location (max 5 bags or containers per donation).
Picking up supplies
Anyone affected by the storm may shop the donation center, and volunteers will help load your vehicle. Boxes and totes are available. Be ready to check in with your name and address.
Giving money instead
If you are able, money is more useful than goods — it lets responders and nonprofits buy what is needed most, where it is needed most. Donate through United Way Fox Cities at unitedwayfoxcities.org/tornado.
American Red Cross — emergency assistance
Open
Shelter, food, health services and immediate financial help for households with major damage.
The Red Cross typically opens or supports shelters, distributes meals and cleanup kits, and provides casework for households whose homes are destroyed or badly damaged — including some immediate financial assistance.
Call 1-800-RED-CROSS (1-800-733-2767) or use the mobile app to find services near you.
Calvary Bible Church — supplies, cooling and charging
Open
Open 8 a.m.–9 p.m. with non-perishable food, water, clothing, hygiene supplies, diapers, wipes and cleaning supplies available.
Phones are unreliable after the storm — email [email protected] if the call fails
More detail
Community Clothes Closet is open and running extra shopping hours for storm response. If you lost clothing in the storm, or cannot get to what you own, go and take what you need.
Extra storm hours — Wednesday July 29 to Friday July 31:
10:00 a.m. – 1:00 p.m., plus Thursday evening 4:00 – 7:00 p.m.
Regular client shopping hours:
Monday, Tuesday and Thursday 10:00 a.m. – 12:45 p.m., and Monday evening 6:00 – 7:45 p.m.
Their phones are not working reliably since the storm. If a call does not go through, email [email protected] instead.
To donate: they need essential clothing and financial gifts to keep up with demand. Donation hours are Monday to Friday 9:00 a.m. – 1:00 p.m. and Monday evening 6:00 – 8:00 p.m. Gunderson Cleaners also accepts donations on their behalf — preferably in bags rather than boxes, three bags maximum.
Elks Lodge & St. Patrick's Church — cooling, charging and donation pickup
Open
Cooling and charging site open until 8 p.m. daily, with water, non-perishable food, basic supplies and a Cellcom charging station available for pickup.
Open until 8:00 p.m. daily. Use the Washington Street entrance.
Items available for pickup:
Water
Non-perishable food
Basic supplies
Cellcom charging station
A portable toilet is now on site here as well.
Heckrodt Wetland Reserve — food, water and portable toilets
Open
Feeding America is handing out food disaster boxes, fruit, vegetables, sandwiches and water until they run out. Handwashing stations and portable toilets on site.
Feeding America is distributing food disaster boxes, fruit, vegetables, sandwiches and water here — while supplies last.
Handwashing stations are set up on site, and portable toilets have been available here since 3 p.m. on July 29.
Jefferson Park — food, water and portable toilets
Open
Feeding America is handing out food disaster boxes, fruit, vegetables and sandwiches until they run out. Handwashing stations and portable toilets on site.
Les Stumpf Ford is offering two forms of help to anyone affected by the storm.
Free shuttle service. If you cannot get to a doctor's appointment or pick up essential prescriptions, call and ask for Shuttle Service. Transportation is provided within the Fox Valley for essential medical needs.
Donation drop-off and pick-up. Stop by during business hours to donate, or to pick up supplies if you need them. They are collecting and distributing:
Bottled water
Cleaning supplies and disinfecting wipes
Work gloves
Contractor trash bags
Paper towels and toilet paper
Flashlights and batteries
Diapers and baby wipes
Non-perishable food
Gift cards (grocery, gas and home improvement)
Smith Park — food, water and portable toilets
Open
Feeding America is handing out food disaster boxes, fruit, vegetables and sandwiches until they run out. Handwashing stations and portable toilets on site.
